Last updated: October 25, 2026
Email us
We reply to most messages within 2 business days. Business days are Monday to Friday, excluding US public holidays.
What to include so we can answer in one round
- Your order number if you have already ordered.
- The part name or SKU you are asking about.
- Your vehicle’s year, make, model, trim and engine — and your VIN if the question is about fitment.
- Photos, if the question is about a damaged, defective or incorrect part.
Before you write — these pages are usually faster
- Fitment or compatibility → Fitment & Compatibility Guide
- Where an order is, or how long delivery takes → Shipping & Delivery Policy
- Returns, refunds and exchanges → Refund & Return Policy
- A part that failed → Warranty Policy
- General questions → Frequently Asked Questions
- Order history and tracking → My Account
Order changes and cancellations
Orders can be changed or cancelled free of charge at any time before they ship. Email us with your order number as soon as possible — once a parcel has been handed to the carrier it can no longer be intercepted, and the returns process applies instead.
Trade, workshop and bulk enquiries
For fleet or workshop quantities, email support@kerorong.com with the parts and quantities you need and we will quote.