Last updated: October 25, 2026
Ordering and fitment
How do I know a part fits my car?
Match the year, make, model, trim and engine on the product page with your vehicle, and compare the OEM part numbers listed with the number on your existing part. If you are unsure, send us your VIN and we will check before you order. Full guidance is in the Fitment & Compatibility Guide.
Are the parts genuine or aftermarket?
Each listing states which it is. “Genuine” means supplied by the vehicle manufacturer; OEM-quality and aftermarket parts are made by other manufacturers to match the fit and function of the original.
Does “2pcs” mean two parts?
Yes — quantities are stated in the listing title and description. “Set” or “pair” normally means a left and right side pair.
Do you sell brake pads, tyres or headlights?
No. We do not sell brake friction components, tyres, lighting assemblies, mirrors, seat belts or airbag components, steering or suspension components, child restraint seats or towing couplings. Any such listing is an error and will be cancelled and refunded.
Shipping and delivery
How long does delivery take?
Orders are dispatched within 1 business day. After that, allow 5–10 business days for US standard, 2–4 for US expedited and 10–20 for international. Full details: Shipping & Delivery Policy.
Where is my tracking number?
It is emailed as soon as the label is created, and it also appears under My Account. Tracking can take up to 24 hours to show movement.
Do you ship internationally, and who pays duty?
Yes, to most destinations. Import duties and taxes are set by the destination country and are payable by the recipient — they are not included in our prices.
Returns and refunds
What is the return window?
30 days from delivery, for uninstalled parts in their original packaging. See the Refund & Return Policy.
Who pays return shipping?
If we sent the wrong part, or it arrived damaged or defective, we pay. For any other reason — wrong part ordered, changed your mind — you pay.
When will I get my refund?
We inspect returns within 3 business days of arrival and issue approved refunds within 5 business days. Your bank then normally takes a further 5–10 business days to post the credit.
Warranty
What warranty do parts carry?
New parts carry a 12-month limited warranty against manufacturing defects. It does not cover incorrect installation, modification, racing, commercial use or normal wear. See the Warranty Policy.
Does warranty cover the cost of fitting the part?
No. The warranty covers the part only, not labour, towing, diagnostics or other consequential costs.
Account, payment and other questions
Which payment methods do you accept?
The methods shown at checkout — typically Visa, Mastercard, American Express and Discover, with digital wallets and PayPal where available. See Payment Methods & Pricing.
Can I change or cancel an order?
Yes, any time before it ships — email us with your order number as soon as possible. Once it has been handed to the carrier it can no longer be intercepted; please follow the returns process instead.
Do I need an account to order?
No, you can check out as a guest. Creating an account makes order history, tracking and returns quicker.
Do you offer trade or bulk pricing?
For workshop or fleet quantities, email support@kerorong.com with the parts and quantities and we will quote.
Still need help?
Email support@kerorong.com or use the Contact Us page. Include your order number and your vehicle details so we can answer in one round.