Last updated: October 25, 2026
1. Accepted payment methods
We accept the major payment methods shown at checkout, which typically include:
- Credit and debit cards — Visa, Mastercard, American Express, Discover.
- Digital wallets where supported by your device and browser — Apple Pay, Google Pay.
- PayPal, where available at checkout.
The available methods are always the ones displayed on the checkout page for your order.
ASSUMPTION: card list. Update once your payment gateway is configured, and remove anything you cannot actually accept.
2. Currency
All prices, shipping charges and refunds are in US dollars (USD). If your card is issued in another currency, your bank converts the amount at its own rate and may add a foreign-transaction fee. We have no control over that rate or fee.
3. When you are charged
Your card is authorised when you place the order and the funds are captured when we accept the order. An authorisation may appear on your statement immediately even if the order is later cancelled — the hold is released by your bank, usually within 5 to 10 business days.
4. Sales tax
Applicable sales tax is calculated at checkout from the shipping address and shown as a separate line before you pay.
5. Pricing errors
We work to keep prices accurate, but errors happen. If an item is listed at an obviously incorrect price, we may cancel the order and refund you in full, or contact you first to confirm the correct price. We are not obliged to honour a price that is the result of a clear error.
6. Payment security
The checkout runs over HTTPS. Card details are entered directly with our payment processor and are never stored on our servers — we do not see or keep full card numbers, expiry dates or security codes. Our processor is PCI-DSS compliant and uses fraud screening; if a transaction is flagged we may ask you for additional verification before shipping.
We will never ask for your card number, password or one-time code by email or phone.
7. Payment problems
If a payment is declined, check that the billing address matches your card statement and that your bank has not blocked the transaction, then try again. Orders are not reserved until payment succeeds. If your card is charged but you do not receive an order confirmation, contact us rather than placing a duplicate order.
8. Invoices
An itemised invoice is emailed with every order and is also available in My Account. If you need a VAT or business invoice with company details, tell us before the order ships.
9. Contact
Payment questions: support@kerorong.com — include your order number.