Last updated: October 25, 2026
This Refund & Return Policy explains how returns, refunds and exchanges work when you buy from KeroRong Auto Parts. It sits alongside our Terms of Service, Shipping & Delivery Policy and Warranty Policy.
1. 30-day return window
You may request a return within 30 calendar days of the delivery date shown in the carrier’s tracking record. Requests made after that window can only be handled under our Warranty Policy.
ASSUMPTION: 30 days, no restocking fee. Change this section if you decide on a shorter window or a restocking fee for opened packages.
2. Condition requirements
To be accepted for a refund, an item must be:
- Uninstalled and unused — no fitting marks, no mounting hardware torque marks, no fluids, no wiring that has been connected.
- In its original packaging with all accessories, seals, manuals and protective film intact.
- Free of damage that did not exist on arrival.
- Accompanied by the original order number or proof of purchase.
3. Items that cannot be returned
- Parts that have been installed, used, modified, painted or altered in any way.
- Electrical or electronic components once they have been plugged in or wired (except where they arrive defective).
- Fluids, oils, sealants, adhesives and other consumables once opened.
- Custom-ordered, special-order or made-to-specification parts.
- Clearance, final-sale or open-box items marked non-returnable on the product page.
- Items returned without their original packaging.
4. How to start a return
- Email support@kerorong.com with your order number, the part name or SKU, the reason for the return and photos of the item and packaging.
- We reply within 2 business days with a return authorisation (RMA) number and the return address.
- Ship the parcel back within 14 days of receiving the RMA, with the RMA number written on the outside of the box.
- Keep your tracking number — an untracked return that goes missing cannot be refunded.
Do not send anything back before you have an RMA number. Unauthorised returns cannot be matched to an order and will be refused.
5. Who pays return shipping
- Our error, damage or defect (wrong part shipped, part arrived damaged, part is defective on arrival): we cover return shipping and, at your choice, send a replacement or issue a full refund including your original shipping cost.
- Any other reason (you ordered the wrong part, changed your mind, no longer need it, fitment was not checked before ordering): you pay return shipping. Original shipping charges are not refunded.
6. Refund timing
We inspect returned goods within 3 business days of arrival. Approved refunds are issued to the original payment method within 5 business days of approval. Depending on your bank or card issuer, the credit normally appears within a further 5–10 business days.
If a return is rejected, we will contact you with the reason and, on request, ship the item back to you at your cost.
7. Damaged, defective or incorrect items
Report the problem within 7 days of delivery, with photos of the packaging and the part. We will arrange a free replacement, a full refund, or a store credit — your choice. Please keep all packaging until the claim is closed, because carriers usually require it for inspection.
8. Exchanges
The fastest route is to return the original part for a refund and place a new order for the replacement. This gets the correct part moving immediately instead of waiting for the return to be received and inspected.
9. Order cancellation
Orders can be cancelled free of charge at any time before they ship. Once a parcel has been handed to the carrier it can no longer be intercepted — please follow the return process above instead.
10. Contact
Questions about a return or refund: support@kerorong.com. Please include your order number.