Last updated: October 25, 2026
This Warranty Policy applies to new parts bought from KeroRong Auto Parts. It is in addition to your statutory consumer rights and to our Refund & Return Policy, which covers the first 30 days after delivery.
1. 12-month limited warranty
We warrant that new parts are free from defects in materials and workmanship under normal use for 12 months from the delivery date, provided they are installed by a qualified technician according to the vehicle manufacturer’s procedures and used on a vehicle the part was verified to fit.
ASSUMPTION: 12 months, parts only, no labour coverage. Change if you offer a different term or cover labour.
2. What we will do
If a part fails within the warranty period because of a covered defect, we will at our option:
- send a replacement part at no cost, or
- refund the purchase price, or
- issue a store credit.
Warranty claims do not restart the warranty period — it still runs from the original delivery date.
3. What is not covered
- Damage caused by incorrect installation, incorrect diagnosis, or failure to follow torque specifications and procedures.
- Damage caused by modification, tuning, racing, off-road competition, overloading or commercial/fleet use.
- Normal wear and tear, and consumable items (filters, belts, wiper blades, bulbs, fluids, seals) once used.
- Damage from collision, accident, fire, flood, rust, corrosion, contaminated fluids, or a vehicle fault that caused the part to fail.
- Damage caused by fitting the part to a vehicle it was not verified for.
- Labour, installation, removal, towing, rental, diagnostic or any other consequential costs.
- Parts bought from a reseller rather than directly from us.
4. How to make a claim
- Email support@kerorong.com with your order number, the part and SKU, the vehicle details, a description of the fault, and photos or a short video showing the failure.
- Where the part is still installed, include a photo of the installation.
- We assess the claim within 3 business days and may ask you to return the part for inspection — we cover that return shipping.
- If the claim is approved we ship the replacement or issue the refund within 5 business days.
Do not discard the part until the claim is closed; we may need it for inspection.
5. Important safety notice
Automotive parts affect how a vehicle performs and stops. Always have safety-relevant parts installed and inspected by a qualified technician, using the vehicle manufacturer’s procedures and torque specifications. Check for leaks, clearances and correct operation before driving, and re-check after the first miles.
We do not sell brake friction components, tyres, lighting assemblies, mirrors, seat belts, airbag components, steering or suspension components, child restraint seats or towing couplings. Any listing that appears to offer these is an error and will be cancelled and refunded.
6. California Proposition 65
Some automotive parts and their packaging can expose you to chemicals including lead, lead compounds, petroleum products and certain phthalates, which are known to the State of California to cause cancer and birth defects or other reproductive harm. Where this applies, products carry a Proposition 65 warning. For more information visit www.p65warnings.ca.gov. Wash hands after handling parts and avoid prolonged skin contact with fluids and seals.
7. Limitation
This warranty is the only warranty we give on the products. To the fullest extent permitted by law it replaces all other warranties, express or implied, including merchantability and fitness for a particular purpose. Our total liability under this warranty is limited to the purchase price of the part. Nothing here limits rights you have under applicable consumer-protection law that cannot be limited.
8. Contact
Warranty claims and questions: support@kerorong.com.